Guarantee
You make promises to your customers…Industrial Lumber & Plywood GUARANTEES to help you keep them with Express Ship!
We GUARANTEE next day delivery* of all in stock lumber and plywood. If we fail to deliver your order the following business day*, lunch is on us for your entire shop!
We GUARANTEE your complete satisfaction. If you’re not completely satisfied with your order, call us within 24 hours of delivery and we will pick it up and replace it or refund your money**.
Talk about experience! Our expert team members average over 20 years of experience in wood product manufacturing and distribution. Our sole focus is to get it right for you the first time, every time. We work hard to provide you with the most consistent quality product and the fastest, most flexible, and friendliest service in the business.
Serving the industry for over 60 years, we source our products from the best lumber and plywood mills in the world. We have developed our own quality standards that far exceed industry standards and grades and have specified them to the mills we source from.
Our qualified team inspects every load of lumber when it arrives. Each order is then hand-picked and measured to ensure accuracy (no bulk tallies here); our mill inspects each board as a final check to ensure your product leaves our yard only after it meets our standards. Our standards and internal systems have been designed for you—our customer—who has said that consistent quality and dependable service are most important.
Service and Quality GUARANTEED...Only at Industrial Lumber & Plywood—satisfying the most discriminating wood product manufacturers since 1948.
- *Next day applies to deliveries within 60 mile radius of ILP placed during regular business hours. Deliveries outside of the 60 mile radius are guaranteed to be delivered on the next regularly scheduled delivery day following the order.
- **To receive replacement or money back, material may not be altered from original delivered condition. (No cuts, rips, markings etc.)
- ***An act of God will void our next day delivery guarantee; we want to ensure our drivers are safe. We appreciate your understanding. Customer accounts that are past due may delay shipment and void guarantee.
