Express Ship Guarantee
You make promises to your customers, and Industrial Lumber & Plywood guarantees to help you keep them with Express Ship!
We guarantee next day delivery of all in stock lumber & plywood OR lunch is on us for your entire shop!*
We guarantee your complete satisfaction. If our material does not make grade, we will replace it OR refund your money.**
We guarantee next day delivery of all in stock lumber and plywood. If we fail to deliver your order the following business day, lunch is on us for your entire shop! Next day applies to deliveries within 60 mile radius of ILP placed during regular business hours. Deliveries outside of that area are guaranteed to be delivered on the next regularly scheduled delivery day. Circumstances beyond our control, like severe weather, void our next day delivery guarantee; we want to ensure our drivers are safe. Accounts that are past due may delay shipment and void guarantee.
If you’re not completely satisfied with your order (our material does not make grade), call us within 24 hours of delivery and we will pick it up and replace it or refund your money. To receive replacement or money back, material may not be altered from original delivered condition. (No cuts, rips, markings etc.)
Service & Quality is our Trademark
We may be the smaller guys in the lumber business, but nobody has a bigger passion for quality and service.
Our expert team members average over 20 years of experience in wood product manufacturing and distribution. Our sole focus is to get it right for you the first time, every time. We work hard to provide you with the most consistent quality product and the fastest, most flexible, and friendliest service in the business.
We source our products from the best lumber and plywood mills in the world. We have developed our own quality standards that far exceed industry standards and grades and have specified them to the mills we source from.
Our team inspects every load of lumber when it arrives. Each order is then hand-picked and measured to ensure accuracy (no bulk tallies here); our mill inspects each board as a final check to ensure your product leaves our yard only after it meets our standards.