Policies

In order to maintain our high level of service and quality for our wholesale customers, the following guidelines apply:

Terms
All customers must establish a qualified wholesale C.O.D. or Credit Line account prior to any purchases or quotes.

We offer terms of 1% 10 Days, Net 30 to qualified wholesale customers. For those who do not take advantage of the discount, invoices are due within 30 days.

To keep our prices competitive we accept cash or check for payment.

If you choose to use a debit/credit card, you will lose the 2% cash/check discount currently reflected in your pricing.

Return & Credit Policy
We guarantee your complete satisfaction. If our material does not make grade, call us within 24 hours of delivery and we will pick it up and replace it or refund your money.

For all other returns please contact City Desk or your Wood Product & Manufacturing Expert with requests for return product no later than 30 days after receipt of material.

Material may be inspected by sales person prior to written authorization for return. Material must be unaltered in its original state to receive credit (i.e., no cuts, rips, markings, etc.).

Returns may be subject to a 15% restock charge.

We appreciate your business and look forward to serving you in the future!

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